Sector 5 Update – Top 5 iPhone 5 Case Frequently Asked Questions

by ecadmin on October 19, 2012

Element Case Sector 5 aluminm case ships! Packaged and Ready to Go!

The release of the Element Case Sector 5 aluminum case for iPhone 5 is highly anticipated and we appreciate how patient you’ve been while we kick off production and start shipping the first orders. Even though there are images and information on the Sector 5 product page, we’ve seen that you still have a lot of questions about availability and details of our newest CNC aluminum iPhone 5 case. We’ve seen the questions in the comments on our blog, Twitter, Facebook and Google+ pages and wanted to get them together in one place so that you could see answers.

Top 5 Sector 5 FAQ

  • 5. When will the Sector 5 orders ship/be released/be available to those not on the list?

    When you get your invitation (which are going out faster all the time), it will have the estimated shipping date for your group. That date is not exactly the date that your order will go out, but the date for which we will start shipping cases from your group in the order in which they were received. We complete production on new inventory every day and if we run out on the first day, more orders will continue shipping the day after.

    Production is ramping up and we are able to produce more and more cases each day. Thanks for sticking with us, we’re able to send out more invitations to order for each group and yours will be coming very soon.

  • 4.  Is there going to be a Vapor Pro for iPhone 5?

    The Element Case Vapor Pro is an awesome iPhone 4 case, but now we’re talking about iPhone 5 and we’re always looking ahead so that we can bring you innovative, original products that you’ve never seen before anywhere else. We prefer to bring new ideas to the table for your iPhone 5 than to try to rehash and package old ideas, no matter how cool they remain. Sector 5 is here and it’s unlike any other case that has ever been on the market. If it’s not exactly what you want, sit tight – we’ve got more coming and it’s going to be a wild ride.

  • 3. What accessories will the Sector 5 First Edition come with?

    The Sector 5 First Edition is, like our Vapor Pro cases, a complete kit that covers all of the facets of protection that you need for your iPhone 5. Included in the kit are a Ultrasuede back plate, a Speed Wrench, screen protector and molded Transit Zipper Case.

  • 2. How much does the Sector 5 weigh?

    Almost nothing – it tips the scales at only 17 grams! It’s 2.66″ wide, 5.15″ long and .35″ deep, too!

  • 1. Can you tell me where my spot is in line?

    No, actually, that is pretty tough to predict at this point. Production is getting faster every day and we anticipate being able to increase the size of the order groups that we’re sending invitations to. We expect that in the next 3-4  weeks we will have sent everyone on the list an order invitation. There have been so many requests to check status that we would have to allocate one person to only check on those requests – we’re still a small company and we can’t afford to take any manpower away from building/processing/shipping the orders.

If you still have questions about the Element Case Sector 5 aluminum case for your iPhone 5, please make sure that you have looked at the Sector 5 product page or contact us at Customer Support.

 

Photo Credit: Adam Chow – Follow him on Instagram @adamchowchow

Leave a Comment

{ 157 comments… read them below or add one }

Francisco October 19, 2012 at 9:33 am

Nice looking! Can Element Case create a page with the people who are on the waiting list?

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ecadmin October 19, 2012 at 9:51 am

Thanks! Sorry, but the privacy of our customer’s information is important to us and we will not post or share any of their private info.

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DannyGo October 26, 2012 at 12:18 pm

Maybe include:

1) What number you are in the reservation list
2) What the last number was that shipped
3) An estimated ship date range

In the confirmation email you get when you sign up to be on the waiting list?

I don’t think any of us are asking Element Case to divulge any private information specifically. We are all curious about having a better idea (not an exact one) of how long it’s going to take to get access to purchasing a case.

Just relying on an invitation email will make anyone paranoid about getting it lost by accidental spam sorting, incorrect email address user error, etc.

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ecadmin October 29, 2012 at 12:17 pm

Your suggestions for #’s 1 & 2 really fall under our #1 question/answer. There isn’t an automated process that will help us to get that info for you and would take way too much time to try to manage the requests for that. In response to your suggestion for #3, when you get your turn to place your order you’re given an estimated shipping date.

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Jeff October 19, 2012 at 10:53 am

Yes!!! I finally received my tracking#!!! Can’t wait to get it!!

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lionel October 19, 2012 at 11:21 am

the best protection! do it quickly please my iphone needs it! :)

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Christian October 19, 2012 at 12:48 pm

I know that you guys at Element Case are very busy at this point, but can you guys confirm if I am even on the reserve list? From reading the comments, it seems like people were sent a “welcome” email once they reserved, but when I signed up a few weeks back I never received such an email. Thanks in advance!

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ecadmin October 22, 2012 at 4:06 pm

There is not a welcome email sent when you get on the list – don’t worry, you didn’t miss anything. Some of the earlier sign-ups received an email update before we went into production. If you signed up and were forwarded to the home page, then you are fine. You will get an obvious error if your registration does not go through.

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Fernando October 19, 2012 at 2:40 pm

Will the Sector 5 be offered in different colors/style? And if so will it be available by the New Year?

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ecadmin October 19, 2012 at 4:38 pm

That is the plan…

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chelle October 19, 2012 at 3:22 pm

since theres no planning on making the vapor pro or vapor comp available for the iphone 5. you think for the new upcoming designs, you guys will make the same epihany color that you had for those particular models? ive always wanted the eiphany color casing but told myself, ill buy one when i upgraded to the iphone5 but was kind of bummed that you guys wont be making any but looking forward to the new upcoming designs/colors that fits my needs.

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Pablo Guzman October 19, 2012 at 4:05 pm

I rented a 1940s movie studio it’s a huge space and it has a lot of props, I’m making the best Sector Case YouTube Video that a small time YouTuber with dreams is going to make. My name is Pablo Guzman Im from NJ and one day you will no me for doing big movie production and Im going to show you my skills the day I receive my Sector 5 case for review but it’s going to be a special video because my son passed a year ago and all he talk about is how he wanted to make great videos for ElementCase Products! I’m http://www.YouTube.com/ELEMENTCASEmyiPhone and I will be all I can be in my life for my Boy! I love You and miss you like crazy wish you was here with me but I no you will be always close to me! Sector 5 case review it’s coming soon People , subscribe like and stay tuned !

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david a October 19, 2012 at 4:31 pm

GOT MA TRACKING TOOO!!!!!

finally!

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Joe Zickel October 19, 2012 at 5:00 pm

If I don’t get my invite soon, I’m gonna lie on the floor and kick and scream.

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ecadmin October 22, 2012 at 4:07 pm

That’s been happening quite a bit…. ;)

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The Dave October 22, 2012 at 7:36 pm

This comment right here just might have made you a sale, love the “real human” interaction.

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Andrew October 19, 2012 at 9:51 pm

One big question that I have – I had just purchased the Vapor Dock a few months ago (what an awesome dock, by the way!!!), and I’m wondering if you plan to offer an insert for it that will make it compatible with the Lightning connector. I know we can buy the 30 pin to Lightning adapter from Apple, but an iPhone 5 with a Sector case will look pretty goofy sitting an inch above a Vapor Dock on white Apple adapter… (in my humble and unrequested opinion, anyway!)

And I received my tracking info today, my Sector 5 has shipped – I’m stoked! Can’t wait to see how my black/slate iPhone 5 looks in it! Thanks for the fast service and all your hard work!

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ecadmin October 22, 2012 at 4:09 pm

Yes, we plan to make a new collet that will allow you to use the 8 pin cable instead of the 30 pin.

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Andrew October 23, 2012 at 4:38 pm

Great news – I’ll keep an eye out for it!

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Andrew November 8, 2012 at 10:18 am

So the adapter will be an adapter that allows seamless use of the sector 5 in the vapor dock? When will this become available, and how much will it be? Also, will there be a separate dock designed specifically for the sector?

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ecadmin November 9, 2012 at 2:27 pm

To answer the first question – yes. The other questions are a little farther ahead of the information that’s available at this time…. Sorry.

Dwayne Howard October 19, 2012 at 11:17 pm

How many cases will be in the “First Edition” and is there a chance that those who signed up for pre order reservations won’t be able to get the FE version?

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Dwayne Howard October 19, 2012 at 11:55 pm

P.S. I signed up, but I never got a confirmation email or anything that I have signe up to preorder. Should I have received something? Also, my bday was this week and my fiancée is getting me the Sector 5. I really want the FE, and I’d wait until Christmas if I had to, but would like to know if it is possible to know how much longer I must wait.

Thanks!

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ecadmin October 22, 2012 at 4:10 pm

Nope, you shouldn’t have received anything, yet.

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ecadmin October 22, 2012 at 4:09 pm

No, we will have enough to cover all of those that have signed up.

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Marc October 20, 2012 at 12:58 am

I signed up for pre-order but until now no email. My friend who did not sign up but ordered via a shared link got his order shipped after he opted to cancel his no-invite order. Nice one EC. Some people here waited for their invite mail with shipping dates weeks away whilst those who does not queue get theirs on the first day. What a shame.

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ecadmin October 22, 2012 at 4:12 pm

It certainly has been a challenge. There are people on both sides of the fence – complaining that we should let people transfer the link and those that are more strict about their place in line. We’re trying our best to do the right thing, but it sounds like one slipped through.

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Steve October 20, 2012 at 3:14 am

Could you please comment on how much, if any, signal loss a user can expect when using the sector 5

Also, I’m concerned about fit and rattles…please comment about cushioning between the phone and the case.

thx

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ecadmin October 22, 2012 at 4:18 pm

You shouldn’t see any signal loss – but of course, there are variances in service everywhere you go and even in one location. A user on the MacRumors forum reported that same result (including pics and field test).

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Dave Taylor October 23, 2012 at 7:29 am

I just read from a facebook post that the carbon fiber back creates “significant” lost in signal, and this is the one I was going to use. I also see that they are saying that the adhesive makes it very difficult to remove. Is this a glitch? I’m very concerned about the signal loss issue. They say that the suede back works fine but I don’t want to use that one.

Dave

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ecadmin October 25, 2012 at 11:19 am

We’re aware of what users are reporting and we’re working to test and try to duplicate the results. We’re not resting on our laurels – if there is an issue, we’ll have a resolution.

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Regan October 20, 2012 at 7:27 pm

Hi, does this work with the Spigen Glas.t? Great job on the Sector 5 btw. I can’t wait to get it!

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ecadmin October 23, 2012 at 9:41 am

A user installed the SGP with no issues. Click for the MacRumors thread with pictures…

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Fil October 21, 2012 at 5:46 pm

hey i just wanted to know if some of the other color options would be a stealth black, and if theres a chance that it will be released before the end of the year?

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ecadmin October 23, 2012 at 9:45 am

Other color options will be available, but the time frame on availability is not certain. Before Christmas is what we’re shooting for.

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Paul Plyler October 22, 2012 at 9:51 am

Will the Sector 5 interfere with signal on the iPhone 5? I’ve heard that’s a previous problem with metallic cases.

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ecadmin October 25, 2012 at 10:56 am

No, You will not have a reception issue with the Sector 5.

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Andrew October 22, 2012 at 4:57 pm

Just received my Sector 5. I spent a good amount of time making sure my phone was clean for the install, and I am very impressed with the rash guards – this will keep my iPhone looking brand new under the case! The case is incredibly light – and at first felt almost TOO light – but once it’s installed the whole thing feels perfect. I opted for the Ultra-Suede back, I used it on my Vapor Pro’s and it keeps my phone from sliding around when I set it suede-side-down in my vehicle. Overall – by far this is the best case of the four I’ve owned, and I’ll highly recommend it to anybody! Well done ElementCase, it was worth the wait!

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Gersende October 23, 2012 at 12:33 am

I just got my sector 5, I couldn’t be happier.

It already got a lot of compliments.

Nice touch to have included protections for the fragile iPhone contours.

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Ryan October 23, 2012 at 5:44 am

Questions about Screen Protection:
I have gone through several glass screens on my 3Gs so I have decided to invest in a quality case for the iPhone 5. Most cases seem to have a raised rim around the border of the front screen so that if it falls face down the raised rim of the case takes the impact and not the iPhone glass. The Sector 5 case appears to be flush with the front glass making me wonder how well it will protect the front glass (if at all) if the iPhone falls face down. Please explain how the Sector 5 addresses this issue.
Thanks,
Ryan

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ecadmin October 25, 2012 at 11:15 am

The Sector 5 has a raised lip that prevents the front/back of the iPhone 5 from being flush with the case and provides lay-on-the-table protection.

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Brannon Barba October 23, 2012 at 7:21 am

I signed up for a pre-order a few weeks ago. And wasn’t sure if it was received cause I never got a confirmation. So I resent the pre-order again. So my question is. Will it reset to the last pre-order I sent?

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ecadmin October 25, 2012 at 11:17 am

You’re all good – it only goes off the first time that you sign up. Multiple entries have no effect.

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Dave Taylor October 23, 2012 at 7:49 am

one last question but I have yet to see a picture that ensures there is a lip on the front so that I can set it on a table and not have the front glass touch a table when I set it down. Can someone point me to an image of that? Every image I see doesn’t look like that’s the case.

thanks,
Dave

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ecadmin October 25, 2012 at 11:22 am

There are some more real world pics on the Mashable Review.

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Robert Butler October 23, 2012 at 3:58 pm

I want to know if you sell Sector 5 Rash-Guards or will they be available in the future. I messed up the set you sent with my case and want to reinstall them. Believe me that is very easy to do, almost impossible to not do. Also if I want to remove the case for a while and want to reinstall how is that done?

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ecadmin October 25, 2012 at 11:27 am

Please contact Customer Support – they can help you with these product specific questions better.

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Bryan October 24, 2012 at 3:03 am

Will there be a holster made for the Sector 5 ?

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ecadmin October 25, 2012 at 11:34 am

There is a planned line of cases/accessories coming soon…

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Jake October 24, 2012 at 5:21 am

Is the backplate a separate piece? Can we leave it off and use the case more like a bumper style. I want to be able to show off the back of the phone.

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ecadmin October 25, 2012 at 11:38 am

Separate and totally optional!

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Stephen Seko October 25, 2012 at 5:58 pm

I inadvertently received my second invitation to order a Sector 5 today, 10 days after my first invitation (which was accepted with an order). I couldn’t help but notice that the price in the second offer is $144.95 versus the $159.95 of this initial offer (again, which I accepted). Why is this???? I’m sure others would be interested to know the reasons for this price difference as well.

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ecadmin October 26, 2012 at 12:01 pm

We’re no longer including carbon fiber with the Sector 5 FE.

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Richard October 26, 2012 at 12:32 pm

For those of us who accepted the $159.95 offer last week, will we still get the carbon fiber when our orders ship? Will the carbon fiber (for the iPhone 5) be made available for purchase separately at some point?

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ecadmin October 29, 2012 at 12:18 pm

No, but we’ll be giving you a refund for the difference and sending you an email with some more info. Keep an eye on your inbox. Thank you!

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Dave Taylor October 26, 2012 at 12:38 pm

will there be a carbon fiber update? This is what I had intended to use all along.

thanks-
Dave

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ecadmin October 29, 2012 at 12:19 pm

Yes, there will be. You will be receiving an email from customer support with more details soon.

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Stephen Seko October 26, 2012 at 1:53 pm

Thank you for your prompt response. I received notification from your customer service that I would be credited the difference as well as having the opportunity to purchase the carbon fiber back under a special promotion when it does become available.

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Dave Taylor October 25, 2012 at 11:45 pm

Hi-

I got my preorder last night and signed up immediately-with overnight shipping. It does however say Nov. 15 for ship date. My phone will be without a case for almost 2 months at this point.

Historically, is there a chance this will ship sooner? My phone is getting beat up and I’m hoping to have a solution sooner than later.

thanks!
Dave

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ecadmin October 26, 2012 at 12:05 pm

There is a very slight chance that we could ship early since production is getting a little faster – no guarantees on that though…

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Chris October 26, 2012 at 6:35 am

So ready to get my e-mail so I can order……it’s been 3 weeks now. I’m anxious, and jealous of those that have theirs. Pictures on Mashable review make me want it more…… :o(

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Dwayne Howard October 27, 2012 at 10:57 am

Tell me about it! I’ve been on the preorder list since 9/21 and have yet to get an invite to order. Hoping it comes very soon. A little discouraged because I was hoping I would be in the next round of invites and I noticed, according to the forums on macrumors, some people just got an invite in the past couple days. Someday, I guess…

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Bryan October 29, 2012 at 6:20 am

Five weeks and counting. Sector must be as popular as the iPhone. Wish I could buy some stock in Element Case.

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Chris October 31, 2012 at 10:33 am

HOLY CRAP. That means I have a least another 3 weeks to wait. I guess I should start exploring other options. :(

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Transforpang October 26, 2012 at 12:27 pm

Got invitation this morning!Expect shipping on Nov 15th. Finger crossed.

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Dave Taylor October 26, 2012 at 12:42 pm

since I don’t get the carbon fiber, I’m concerned about the ultrasuede. I set my phone down on my kitchen counter all the time while cooking. Is there any scotchguard or anything in there? What happens now if I get even a drop of oil on it, or something from a countertop at a restaurant?

Dave

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ecadmin October 29, 2012 at 12:39 pm

Care and feeding is similar to any other synthetic suede – you can use a damp cloth to wipe most dirt or stains out of it (preferably off the phone), but oil or harsh chemicals may harm it.

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Robert Butler October 26, 2012 at 12:59 pm

I have heard that the Carbon Fiber back you sent has an adverse effect on reception. I have also heard you are refunding $15.00 for the faulty back and that you will make a new model available for that price. please provide me with that credit and let me know what has to be done from my side. I have not installed the back because I was aware of the issue. You have my order number let me know if anythiing else is needed.

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ecadmin October 29, 2012 at 12:32 pm

Please contact Customer Support in order to take care of this. In fact, they are working right now to proactively to make the refunds and notify customers, but if you have any problems that you need to be resolved, contacting Customer Support is your best resource.

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Edward October 26, 2012 at 1:23 pm

Got mine today- it looks great I’m sure on a black phone, but on a white phone not so much… so I modified mine to what I think is a better look for the white phones.
http://i50.tinypic.com/2vw8avt.jpg

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ecadmin October 29, 2012 at 12:37 pm

Edward, looks great! We’re all gearheads here at Element Case and we understand the desire to modify, tinker and make something totally custom!

Just a note to anyone else thinking about doing this: Modifying your case like this DOES VOID YOUR WARRANTY. We now produce a silver (clear anodized) version of the Sector 5 with our matte Flux Finish. Edward’s Sector 5 appears to be polished and has a shiny surface. It will require additional polishing to keep it looking good and will not be as scratch resistant.

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Dave Taylor October 31, 2012 at 5:47 am

this is interesting that the finish was able to come off that easily. Is the black going to scratch and look bad after a few months?

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ecadmin October 31, 2012 at 8:56 am

Eh, I wouldn’t say that it came off easily. Removing an anodized coating usually involves quite a bit of sanding unless he used an abrasive buffing wheel. The downside to using any machinery is that it takes off material pretty quickly and tend to round the corners off.

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Dave Taylor October 31, 2012 at 9:17 am

hmm… rounding the corners might be nice! I’ll have to start an element case collection soon!

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Edward October 31, 2012 at 9:50 am

Actually was more of a chemical process, so no metal actually came off.
Google and you’ll find plenty of solutions to remove anodizing via Greased Lightning (household cleaner available at Home Depot or similar) or oven cleaner. I used the former, as it is much less aggressive.

There is no abrasive process and no reshaping of the metal! That said, the factory anodizing should not scratch or come off easily so I would not worry about it. Had I known there was going to be a silver case released this soon, I might have waited, but I had no heads-up so I went with my own solution.

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Rob October 26, 2012 at 1:32 pm

My current case has a thin inner rubber case which the carbon and aluminum hard case covers. This arrangement protects the back of the iPhone from scratches – even from the hard case – and offers some shock absorption as well. What does the Sector 5 do to (a) prevent any scratches to the iPhone’s back from the case itself, and (b) deal with shock absorption issues?

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ecadmin October 29, 2012 at 12:42 pm

The Sector 5 has padding on the inside to offer shock absorption and we include an adhesive back plate to protect the back of the phone.

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AB October 26, 2012 at 9:05 pm

Are you planning on a matching Dock for the Sector 5 FE? You mentioned that accessories will be available and you will be making a collet for the docks? Could you give me a time frame. I need a Dock.

Thanks

AGB

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Dwayne Howard October 27, 2012 at 11:03 am

Here is my question, because I really love the carbon fiber. Are you redesigning the CF backplate or scrapping it all together? And by redesigning, I mean something simple like smoke plastic to cover the glass back of the iphone with the rest being CF.

Thanks! Hoping I get my order invite very soon. Not sure I can wait much longer. Been on the preorder list since 9/21.

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ecadmin October 29, 2012 at 1:09 pm

Yes, a design is coming soon – stay tuned!

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Dave Taylor October 29, 2012 at 1:17 pm

if the new design is coming soon, can I have it included with my Nov. 15 ship date? Let me know so I can pay the extra $$ to get that worked out.

THANKS!!
Dave

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ecadmin October 29, 2012 at 1:26 pm

Customer Support will be sending out an email with details. In short, when it’s available you’ll be able to order it at a discount since it wasn’t included in your original order.

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cff October 28, 2012 at 3:39 am

am i the only one who noticed a change in the color of the sector 5?

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Steve Bunch October 29, 2012 at 8:42 am

If it’s any help to those of you still waiting I signed up Sept 20, I have yet to hear anything so I share the feeling!

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Joel October 29, 2012 at 12:27 pm

ECadmin, you have created a beautiful, industrial-looking case; I’m curious if you have plans to produce the Sector 5 in a black anodized finish?

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ecadmin October 29, 2012 at 1:23 pm

We just did… :D

The current batch of pre-order invitations that went out included the option of ordering the Sector 5 First Edition Graphite Grey and the Sector 5 Standard Edition in either black or silver.

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Dave Taylor October 29, 2012 at 1:25 pm

what is the ship date on the new orders? Mine is Nov 15 and would much rather have black if it’s possible.

thanks!!
Dave

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ecadmin October 29, 2012 at 1:33 pm

If you have any order specific questions or you would like to change something, please contact Customer Support. They can help sort anything out for you. Thanks!

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Dave Taylor October 31, 2012 at 5:46 am

done and it looks like ship date is still Nov. 15 too.. I sure hope so. My phone took a nice tumble last night. I need to get some of that Sector on there!

dt

Alasdair October 29, 2012 at 1:39 pm

I see the price of the Sector 5 has dropped on the site to $144.95 from the $159.95 original price. How does this affect people who have preordered but not received their case yet – will there be a rebate or account credit?

Also, does the black Sector 5 (now available) also come with the carbon fiber and ultrasuede backplates, the same as the FE?

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ecadmin November 1, 2012 at 12:36 pm

Yes, there will be a credit coming back to you. Carbon fiber is no longer included with the cases and is the reason for the price reduction. We’re working on a new back plate design using carbon and you will get an opportunity to order it at the same price as it would have been if it was originally bundled with your order ($15).

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Brian October 29, 2012 at 4:32 pm

I got my invitation a few weeks ago for the FE. I opted not to order it because I was not a fan of the color. I am interested in buying the silver SE. Is there any way to get that invitation to carry over for the SE? Or do I have to wait for another invitation?
Thanks!
Brian

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ecadmin October 31, 2012 at 8:52 am

Please contact Customer Support – they will be able to help get an order in the system for you with the new color.

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Husbardo October 31, 2012 at 9:17 am

Got my email today — yay! Just trying to decide on gray or black and wanted to consider backplate options first if possible. Since the carbon fiber backplate is currently off the table, are there any other options forthcoming (besides the ultrasuede), such as leather or the 1911? If so, what ball park timeframe are you thinking — weeks or months?

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ecadmin October 31, 2012 at 11:00 am

There will, of course, be more options for back plates in the future, but probably won’t be until after December or the first of the year.

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Justin D October 31, 2012 at 10:40 pm

Hey! Hey! It’s November 1st! Hope mine ships today! Hey! Will it ship? Today? November 1st? Hey! Hey! [checks order status] November 1st! Hey! [checks again] ARGH WAITING

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ecadmin November 2, 2012 at 1:13 pm

Tracking info on your order shows that FedEx picked it up on 11/1. Enjoy your case and thanks for your order!

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GSXRMike November 1, 2012 at 11:16 am

Is the opening on the bottom of the case big enough to fit the 30-pin to lightning adapter? Thats the problem I’m running into right now with iPhone 5 cases. The opening is only big enough to fit the lightning cord but not big enough to fit the adapter.

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ecadmin November 1, 2012 at 12:38 pm

No, it’s not big enough to fit the adapter. Sorry….

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Brownie November 2, 2012 at 12:55 pm

Apple does make a 30pin to Lightning adapter that is .2m long and should work as its just like the regular lightning USB cable.
http://store.apple.com/us/product/MD824ZM/A/lightning-to-30-pin-adapter-02-m?fnode=45

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ecadmin November 5, 2012 at 2:27 pm

That’s what we were thinking, too, but reports are coming in that the 8 pin plug on the .2m cable is larger than the plug on the stock cable and doesn’t fit, either. Some users have suggested that you can file down the cable to fit but, for your safety, we would never suggest that you modify any electrical component so that it would fit our case.

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Chris November 1, 2012 at 1:27 pm

Question: For the Sector 5 Standard Edition, Is the silver also a “flux” finish? I guess what I really want to know is if it looks like it’s silver painted, or does it have that brushed metal look like the Vapor?

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ecadmin November 5, 2012 at 1:46 pm

Yes, all of the colors currently offered for the Sector 5 are Flux Finish. None of the finishes are “painted” on, but they are not glossy like the finish on the original Vapor 4 iPhone case. Flux Finish has a matte texture.

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Daryl Poon November 1, 2012 at 10:40 pm

is it possible for me to NOT receive the suede back covering when delivery is being shipped and get refunded some points back into my account because from the first look at the sector 5, it did come with Carbon fiber back now its suede, I wont be using it and it would be a waste for it to be lying around.

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ecadmin November 5, 2012 at 1:51 pm

The Sector 5 originally came with both back plates, but we have stopped shipping the carbon for the time being. Sorry, you cannot order the Sector 5 iPhone case without a back plate at all.

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Jamie November 5, 2012 at 2:05 pm

You say you’ve stopped shipping the carbon fiber back “for the time being”… is it safe to say the carbon fiber back plate will be available at a later date? If so, how does that affect those of us who wanted the First Edition because of the carbon fiber back plate? Will we be able to get it later on? That carbon fiber back plate was a big selling point for me, at least and now I cant get it even though I’ve been registered and looking forward to the First Edition!

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ecadmin November 5, 2012 at 3:53 pm

You ordered the Sector 5 in black (not the FE) and since it was not offered with the carbon fiber, it was sold at a reduced price. The carbon will be available at a later date.

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Islord November 6, 2012 at 5:40 am

Correct, ecadmin… I got the black because the carbon fiber was not available. I’m not gonna pay for FE if I cant get the carbon fiber back plate that attracted me to element case. If the carbon will be available later, I’ll likely be back shopping your site!

Daryl Poon November 5, 2012 at 7:39 pm

so basically its false/bad advertising…….. so some people may still be happy with the case, but without the carbon fiber one, dont mean to sound like im putting you guys down, but it just seems like when orders are sent out who people desperately wanted it, you just stopped the cf and put in suede?

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ecadmin November 6, 2012 at 10:51 am

The Ultrasuede was always included – we didn’t replace the carbon fiber with it. Customers that ordered the case with carbon fiber got a refund for the difference and a coupon code so that they can order the new carbon fiber when it becomes available. It will be available to them at the same bundled price and we’re picking up shipping. We working to ensure our customers satisfaction and would never try to bait/switch a customer.

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Koenig November 5, 2012 at 10:44 am

You took my money, Hallelujah!

Now hurry up and wait for another month, I’ll survive, I’ll survive…

Great work guys and gals.

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DGG November 5, 2012 at 1:21 pm

Just received my Sector 5 FE case. It is great! Packaging was good. The gunmetal finish really looks nice. Rash guard was easy to install. The fit is right on. No evidence of glue or any other early concerns. Everything I hoped for when I ordered it. I have read concerns from others that the case has “sharp” edges. I would not call the frame sharp to the touch. Some of the skeleton is milled thin to maintain the open appearance which may give the impression of “sharp” but the edges are finely rounded and do not feel uncomfortable to me. Thanks to the folks at Element for another great case.

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Joshua November 5, 2012 at 2:38 pm

When will the carbon fiber back plate be available again?

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ecadmin November 5, 2012 at 3:54 pm

It’s something that we’re working on right now and no solid ETA is available.

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bedwards November 5, 2012 at 6:51 pm

I realy want to get the Sector 5 … when I get the email of corse..lol
But I have never been able to enjoy covers do to the fact I use a Leather belt holster and the Iphone 5 by it self is a snug fit. So do you guys know of a lether holster that will fit with the Sector installed?

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ecadmin November 6, 2012 at 10:33 am

Sorry, we don’t know of one, but there are some accessories in the works. :)

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Stephen Seko November 6, 2012 at 10:57 am

I ordered a very nice one from sfbags: http://www.sfbags.com/products/iphone-cases/smartcase-iphone.php as a trial. My Sector 5 is scheduled to ship during the November 8th run. As soon as I receive the Sector 5, I’ll be able to determine definitively whether this “holster” works or not. I have the smart case currently that is built for the “naked” iPhone 5 (versus one with a bumper) and it is exquisite in its craftsmanship and functionality. I’m hoping for the best. I’ll follow up when I receive my Sector 5.

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Stephen Seko November 14, 2012 at 11:08 am

I just received my Sector 5 FE case today. I’m happy to report it fits perfectly in the SFbags Smart Case for the iPhone 5 (with bumper).

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Rakeem Mohammed November 6, 2012 at 5:59 am

When I click “check out now” in my email it says no items in cart on the opened link. Please advise on what to do.

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ecadmin November 6, 2012 at 11:20 am

“Check out now” in your email? It should take you to the site where you can place your order. You need to hit the button on the site to add the product to your cart.

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T-jay Johnson November 7, 2012 at 6:05 am

Got my invitation order form this morning. Made my order, paid my order, now I await the arrival. Kind of feel like a kid at Christmas this fine morning lol. Must say I have not been this excited in a long while.

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Ellen November 7, 2012 at 6:35 am

Are any colors coming for the sector 5?

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ecadmin November 7, 2012 at 12:10 pm

Yes, and it will also be added to the Design Studio in the future.

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Kaster choi November 7, 2012 at 8:06 am

Hi EC i just got my invi. Stoked! But recently i saw a utube review for the sector 5 and it didnt come with a metal screw key. It came with a plastic one. I’m really liked the idea of having a metal screw key Which I could use as a key chain. The extra attention to detail was what drew me to your cases. Are the metal screw keys for sale? And do they fit the sector 5?

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ecadmin November 7, 2012 at 12:18 pm

The Vapor Pro Speed Wrench is the same size.

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Dom November 9, 2012 at 9:41 am

Yeah, I put the new black screws in my old Vapor Pro R8 speed wrench and left the plastic one with the old screws in the box as a backup. I gotta say, having it on my keychain is handy. I only actually used it to take the case off of my 4 once (to put it on the 4S), but I’ve used it many times to cut tape and open letters and other small items! The plastic one has a key ring too, by the way, if that’s your only concern. The only other difference is that it doesn’t have the spaces for the two spare screws, but I’ve never had an issue where a screw came out of an EC or any issues at all for that matter, so that’s not as big a deal as you’d think. These things are very well built, if this is your first EC, you’ll understand when you get it :-) The plastic speed wrench is still detailed, with a satisfying (and so far, sturdy) snap-in snap-out action instead of screwing it in and out like the old one. It’s embossed with Element Case on the sides as well; actually looks cooler than the old one in my opinion, but I’ll keep both on my keys :-)

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veren November 7, 2012 at 9:23 am

I got E-mail for Sector 5!! I felt lucky!!! it says

“We are very excited to announce the Sector 5 Standard Edition in two new colors and a lower price! These are offered in addition to our Sector 5 First Edition.”

I am just wondering what is standard edition and first edition.. do you have two different models for sector 5

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ecadmin November 7, 2012 at 12:22 pm

The First Edition is just that: It was the first release and will be limited. It also has a First Edition logo laser engraved on the inside.

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veren November 8, 2012 at 6:38 am

Hi admin, thanks for your reply,

I got invitation but I dont see any standard editions in that link please help me!!

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ecadmin November 9, 2012 at 2:19 pm

They are there…. On the web page that you are linked to on the invitation, there is a drop down menu where you select the color.

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Franchize November 7, 2012 at 10:23 pm

I have an invisible shield all around my iphone 5 and i was wondering if the sector 5 case will still fit?

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ecadmin November 9, 2012 at 2:17 pm

It depends how thick the material is. Our Rash Guard that is included with the Sector 5 case is similar.

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Kaster choi November 8, 2012 at 7:23 am

Wont let me add speed whench.

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ecadmin November 9, 2012 at 2:21 pm

Visit this page: http://www.elementcase.com/Vapor-Speed-Wrench-p/api4-1×02-x000.htm

Then select the Vapor Pro wrench from the drop down menu and hit the button to add it to your cart.

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mjb November 8, 2012 at 2:52 pm

Just received an e-mail today, stating that I could order the Sector 5. When I tried to order, I got a message that said it was “sold out.” I got this message after trying to order each color. What’s going on?

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ecadmin November 9, 2012 at 2:29 pm

It sounds like the allocated inventory sold out before you got to the web site. But, since you’re on the list we definitely can put together an order for you. Please contact Customer Support and someone will help you out. Thanks!

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Kaster choi November 8, 2012 at 3:19 pm

I got your invitation, but the website wont place
the Item in my shopping cart.
I want the Silver version. Also Interested in the
Vapor pro silver speedwrench.
Please advise

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ecadmin November 9, 2012 at 2:30 pm

It sounds like the allocated inventory sold out before you got to the web site. But, since you’re on the list we definitely can put together an order for you. Please contact Customer Support and someone will help you out.They can also add the Speed Wrench to your order. Thanks!

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Tim November 8, 2012 at 9:07 pm

O got my invitation today, but when I tried to place the order is says that you are out of stock on all of them. What do I do?

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ecadmin November 9, 2012 at 2:31 pm

Please contact Customer Support!

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Dave Taylor November 9, 2012 at 4:24 am

Hi,

I just receive an email saying to review my purchase, but I have not received anything yet. Did my order ship? I didn’t get a tracking number.

thanks!
Dave

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ecadmin November 9, 2012 at 2:13 pm

That request to review your order is sent out automatically by our website. Your order has not shipped yet, but you will get an email with the tracking number as soon as it it leaves our facility.

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Jim K November 9, 2012 at 6:08 am

Can you provide any timeframe for additional iphone 5 cases in addition to the Sector 5? I’m waiting patiently! Thanks.

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ecadmin November 9, 2012 at 2:40 pm

Sorry, a solid ETA is not available at this time….

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Dom November 9, 2012 at 9:31 am

Just got my Sector 5 and it looks great! There’s a reason I’m a long time EC customer, and cases like this are it! Not sure if I would have liked the black better, but it wasn’t available when I ordered. I’m hesitant to use my brother’s pre-order to get the black one and give him my FE for his white phone since this looks so awesome already… Tough call… Excellent job guys!

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Seth November 9, 2012 at 4:13 pm

I recently received my invitation to per order my sector 5 and when I went to the order page all three color options were sold out. How can I place my order?

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ecadmin November 9, 2012 at 5:17 pm

Please contact Customer Support and they will get you all set up.

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Kaster November 9, 2012 at 8:32 pm

I can’t find any pictures For the sector 5 in silver.
Nor can i find any detail about it.
Wondering if the back plate ultrasuade comes in white.

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ecadmin November 12, 2012 at 1:24 pm

We posted pics of the Sector 5 in Silver on the Element Case Facebook page. The Ultrasuede included with it is grey.

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Lennin Cruz November 11, 2012 at 5:10 pm

Which courier do u use to ship ur orders? UPS or FedEx?

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ecadmin November 12, 2012 at 1:27 pm

FedEx is our main shipping carrier – Please see the Element Case Shipping Policies.

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Raoul November 12, 2012 at 12:37 pm

Hi Ecadmin, im already ordered my case at 7 november, in the mail is written that my order is not being shipped until 26 of november. Does that mean is being shipped at de 26 th??
And do i also get a trackingnumber ?
Thank you !
Raoul

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ecadmin November 12, 2012 at 1:31 pm

The orders from the your invitation batch will start shipping on November 26th and, yes, a FedEx tracking number will be emailed to you as soon as your order leaves our facility.

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Tim Wright November 13, 2012 at 9:42 am

I signed up a while a go for early purchase. When will they be available?

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ecadmin November 13, 2012 at 10:03 am

We emailed you an order invitation back on 10/16 and, according to our records, it looks like you opened and clicked a link in the email. How come you didn’t place your order?

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Jinky November 27, 2012 at 2:18 am

Hey Element Guys and Girls, well done on the Sector 5 ! received yesterday and fits like a glove round my iphone 5, sweet. Can you please give an update on an adapter to allow use with the lightning adapter and sector 5…. this issue really effects the use of case in car or on music dock… an adapter for the adapter is sorely needed.

Thanks

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ecadmin November 29, 2012 at 4:38 pm

Sorry, there are no current plans for offering an adapter.

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