Sector 5 Pre-Order List Now Closed

by ecadmin on November 12, 2012

Element Case Sector 5 First Edition

Ok, we’ve got some good news and some bad news:

First, the bad news: We have now closed the Sector 5 Pre-Order Reservation list sign-up and we are no longer accepting new entries. Element Case would like to thank everyone that has signed up and patiently waited to receive a pre-order invitation. If you are on the list and have not yet received an email from us inviting you to order, don’t worry because it is still coming. We have just shut down the list so that it will not get any bigger and you will still have an opportunity to order a Sector 5 First Edition or your choice of the available Sector 5 Standard Edition cases.

…And the good news is that Sector 5 Standard Edition will be available to the public without a pre-order reservation starting on Monday, November 19th! We’ll post more news about the release here or visit the Sector 5 product page on that day to get your own!

Leave a Comment

{ 88 comments… read them below or add one }

Derek Blackman November 12, 2012 at 3:55 pm

Hello,

I have been trying to add comments to the blog to express my concerns of not receiving any emails on my pre-order. All I get is ‘awaiting moderator’. I signed-up for the pre-order the 3rd week of September and/or 1st week in October with no luck. Then, registered to the site this month, hoping to get some response. Please advise.

Reply

ecadmin November 12, 2012 at 4:31 pm

Our records show that you signed up 11/4 – you will be in the next (and final) batch of pre-order invitations.

Reply

Dwayne Howard November 12, 2012 at 4:13 pm

Glad production has been getting better and better for you guys!

Any updates you can share yet for in regards to the carbon fiber back plate being redesigned?

Reply

ecadmin November 12, 2012 at 4:29 pm

Sorry, Clayton, no news at this time. We’ll make sure to post something up as soon as we can!

Reply

Chris November 12, 2012 at 5:21 pm

Man, I waited a month for my invite to order which was last week. I have to wait until the 26th for it to ship. Should I have waited to order???

Reply

ecadmin November 13, 2012 at 2:10 am

Nope… orders placed next week will not ship right away and will have to wait a similar amount of time.

Reply

Thomas Brisse November 12, 2012 at 5:30 pm

Hey Guys,
I received my Sector 5 in the mail and man oh man, it is everything you guys said it would be plus it looks great on the White IPhone 5. A little hint – I’m betting the white carbon fiber back plate is going to make it bad to the bone, any projections on time frame before it will be available?
Anyways, pat those designers on the back because they did a hell of job when they pulled the Sector 5 off the drawing board and put it into production, “SWEET”!!! Now I’m ready for some cool accessories, no pressure, but I’m ready to lay down some cash to make COOL into COOLEST!!
V/R. Tom Brisse

Reply

PN November 12, 2012 at 7:36 pm

So I waited for a pre-order reservation list, finally got one on Nov 8, tried to purchase yet everything was “sold out,” followed the instructions on the comment list to “just contact customer service” and despite your “attempt to answer within 24 hrs” its been 45 hrs and no one has gotten back to me.

But now I can just buy it with everyone else in a week? Not the best customer experience by a longshot.

Reply

ecadmin November 13, 2012 at 2:16 am

Sorry, someone will be getting to you soon. As published on our website, the business hours for Customer Support are 9am-5pm Pacific time, Mon-Fri. The delay in response was due to your ticket being submitted over the weekend.

Reply

Victor November 12, 2012 at 8:37 pm

Will the Sector 5′s ‘Genuine Ultrasuede Back Plate’ be sold seperately after monday?

Reply

ecadmin November 13, 2012 at 2:17 am

It should be available pretty soon….

Reply

Tony November 13, 2012 at 4:47 am

Does the Sector 5 work with the Apple lightening adapters?

Reply

ecadmin November 13, 2012 at 10:05 am

The Sector 5 accommodates the 8 pin cable that comes with the iPhone 5. Unfortunately, Apple made the connector for the 8 pin to 30 pin cable larger.

Reply

Richard Padilla November 13, 2012 at 10:13 am

would like to purchase case for iphone 5

Reply

ecadmin November 13, 2012 at 12:34 pm

Please check back on Monday 11/19 – the Sector 5 will be available without a pre-order.

Reply

KGF44 November 13, 2012 at 10:55 pm

will the sector 5 FE be limited? or it will it be able to be purchased in the future? or is it done… thanks!

Reply

ecadmin November 15, 2012 at 1:10 pm

The Sector 5 First Edition will no longer be available once the Standard Edition goes on sale to the public.

Reply

RG November 13, 2012 at 4:32 pm

Is there any way that I could cancel my order for the sector 5 that I already placed?

Reply

ecadmin November 15, 2012 at 11:13 am

If you need order specific questions answered, please contact Customer Support.

Reply

Vincent November 13, 2012 at 5:07 pm

Hi,

What is the different between Sector 5 first edition and standard edition? THX

Vincent

Reply

ecadmin November 15, 2012 at 11:16 am

The First Edition is Graphite Grey with black corner links and has a First Edition logo laser engraved on the inside of the case. The Standard Edition cases are either black or silver (so far), but do not have the First Edition logo on the inside.

Reply

Bret December 3, 2012 at 8:21 pm

I purchased a new case on the invite and was led to believe that no matter what color I chose, it was a “first edition”. Yet, when I received it “the first edition” logo was not engraved on my black case. The order stated and the packing states “Sector 5 First Edition iPhone 5 Case”. So why didn’t my case have the engraved logo if it indeed was a First Edition?

Reply

ecadmin December 5, 2012 at 1:22 pm

Sorry for the confusion, only the Graphite Grey was actually a First Edition Case. On the webpage from which you ordered, it stated that the Black and Silver cases were “Standard Edition.”

Reply

John Lang November 13, 2012 at 6:19 pm

Hi….any idea when the limited edition Sector 5 (dark graphite grey) will be available?
TY….John

Reply

ecadmin November 15, 2012 at 11:17 am

It was only available to those that signed up on the pre-order reservation list. It will cease to be available once the Sector 5 moves into public release.

Reply

Ray Southards November 13, 2012 at 8:14 pm

Any idea if or when nickle version will be available?

Reply

ecadmin November 15, 2012 at 1:09 pm

If? Probably… ;) When?! Sorry….

Reply

jesse zhang November 14, 2012 at 6:49 pm

It’s awesome.

Reply

darryl November 15, 2012 at 9:53 am

I was wondering with the Sector 5 case is it necessary to put the felt back on or can one leave it off to see the back.

Reply

ecadmin November 15, 2012 at 1:14 pm

It’s totally optional!

Reply

darryl November 16, 2012 at 7:04 am

very nice! im sold can’ wait for monday!

Reply

Akthar November 15, 2012 at 11:19 am

Whats your return policy?

Reply

ecadmin November 15, 2012 at 1:17 pm

You can read about all of our shipping and returns policy here!

Reply

Collin_C November 15, 2012 at 12:53 pm

Yeah so my case was suppose to ship today and I got overnight express shipping. But I haven’t gotten a shipping confirmation email from either Element Case or Fedex. WTF. If i don’t see my case tomorrow, I’m going to be super mad. I’m hoping I will still get it in the mail tomorrow and Element Case just forgot to email me. Fingers Crossed. Super Excited.

Reply

Ronnie Scott November 15, 2012 at 1:16 pm

Hi, I had just received an email from you guys stating that you are holding my order for a slector 5 FE gray, it’s not allowing me to complete the order for the case that I selected with the discount. can you please advise.
Thanks

Reply

ecadmin November 15, 2012 at 1:18 pm

Please send a message to Customer Support on this one….

Reply

Collin_C November 15, 2012 at 2:00 pm

ecadmin why you no answer my last comment?

Reply

ecadmin November 15, 2012 at 2:32 pm

Just giving you some time to find the answer on our website – Here’s a link in cased you had trouble. It’s right under iPhone 5.

Reply

Dave Taylor November 15, 2012 at 2:21 pm

what time to the shipment notifications go out? I emailed support yesterday and they said mine would ship today? I didn’t get shipping notification and I’m in need of getting protection on my phone.

Reply

ecadmin November 15, 2012 at 2:29 pm

They go out about the time that FedEx picks up which is a little later in the afternoon.

Reply

Dave Taylor November 15, 2012 at 2:35 pm

so are you saying that my order didn’t ship today?

Reply

ecadmin November 15, 2012 at 2:40 pm

It’s only 2:30pm here and FedEx doesn’t come until about 4pm. Shipping notifications get emailed when the packages leave the building.

Reply

Dave Taylor November 15, 2012 at 3:46 pm

ah… for some reason I thought you were on the East Coast. I’ll keep an eye out… hopefully getting this before the weekend. I’ll have to review my shipping but I’m pretty sure it’s overnight.

I also got my Spigen glass today and waiting to make sure it all fits.

thanks!!!
Dave

Steve November 15, 2012 at 2:59 pm

Will you please post here when the carbon fiber backplate is available separately for Sector 5? I’ve been watching daily but have not seen an update and I wanted/expected it with my First Edition so anxious to order.

Reply

ecadmin November 15, 2012 at 3:47 pm

We sure will post about it! Are you following us on Facebook? It will be there, too….

Reply

Alan November 15, 2012 at 8:08 pm

Anyway to still get one if anyone canceled it? Or something?

Reply

ecadmin November 18, 2012 at 11:37 pm

Sure! We’ve released it to the public and you can now order without a pre-order reservation! http://www.elementcase.com/Sector-5-iPhone-Case-a/302.htm

Reply

Sean November 16, 2012 at 5:02 am

On 8/11/12 I recvd am email that says “f you have received this email, you are a valued Element Case customer who has a new Sector 5 case reserved just for you.” Tried to place my order but regardless of my color selection, I got a “Sorry, the following item is currently out of stock: Sector 5 First Edition iPhone 5 Case” message.

I got a ‘last chance’ message yesterday to order my case…same “Sorry, the following item is currently out of stock: Sector 5 First Edition iPhone 5 Case” message.

I tried to call your CS number but I needed an order number, which I didn’t have because the following item is currently out of stock: Sector 5 First Edition iPhone 5 Case

I want a case, I really do.
How do I work myself out of this vicious circle?

Reply

ecadmin November 18, 2012 at 11:43 pm

Sector 5 has been released to the public – head over to the Sector 5 product page and check it out!

Reply

Joe November 17, 2012 at 12:07 am

Hi. My name is joe I sign u for the per-order for your cases. Any way I got a email from u, but I can’t order your cases. So get back with my soon please. Just tell me yes or no that I can’t order your cases. I will move on and get some other cases. Thank

Reply

ecadmin November 19, 2012 at 12:29 am

Take a look at the Sector 5 product page – it’s now open to the public to order!

Reply

lotfi November 17, 2012 at 4:46 pm

J’ai le VAPOR NICKEL SATIN pour l’iphone 4 avertissez moi dès que vous l’aurez pour le 5 merci

Reply

ecadmin November 19, 2012 at 12:31 am

Satin Nickel? Not so sure – make sure to keep checking back here or follow us on our Element Case Facebook Page.

Reply

Anthony Chu November 18, 2012 at 8:33 pm

I just received the Sector 5 First Edition case, and the Apple ‘Lightning to 30-pin Adapter’ &
‘Lightning to 30-pin Adapter (0.2 m)’ unable connect to the socket of the iPhone5, but the ‘Lightning to Micro USB Adapter’ is no problems,

Reply

Gustavo November 19, 2012 at 11:16 pm

The webpage said that the case wont be ship until the 26 of November. Does that mean that i still have to add the 2 more days for the processing to my order ? I purchased the sector 5, and i choose the overnight shipping.

Reply

ecadmin November 20, 2012 at 3:29 pm

It depends on the color and where your order fell into in the batch of orders for that group. It could very well ship on the 26th. Thanks for your order!

Reply

Soeren Jansby November 20, 2012 at 3:06 am

Hello Vapor.
Love your cases. Will you make the Vapor Pro Element case Nickel for the iPhone 5?
And, most important for me, will you, or a retailer, shipp for Denmark?

Many regards
Soeren Jansby

Reply

ecadmin November 28, 2012 at 11:46 am

Sorry, no Vapor Pro is planned for iPhone 5. Nickel, on the other hand, is an entirely different matter… ;)

Reply

Peter November 20, 2012 at 5:37 am

Hi,

Will there be a transparant back plate available for the Sector 5? This certainly would look great!

Regards,
Peter

Reply

Samuel November 25, 2012 at 2:42 am

Hello, couple of questions. I was on waiting list before the sector 5 FE cut off. Tried to order, couldn’t. Then got to order right after cut off, but i the ordered graphite case. 1) am I going to get it? I ask because Im reading the info and I seeing u can’t get the graphite case after preorder. Is this true? 2) I need to change my delivery location. I see that it’s not delivering until 11/29 BUT my delivery info SAYs I can’t change the order because its been shipped! Can you tell me the straight info and add suite 100 to the delivery address? Also my tracking info is not available. Love the product! Web site needs help, especially for mobile. Thanks

Reply

ecadmin November 29, 2012 at 4:26 pm

Your order says “First Edition” on it. That’s what you’ll get! :)

Reply

Samuel November 29, 2012 at 11:30 pm

So pumped about my case. Thank you for the response. Now I want the black ops case lol can
I cancel this one pay the difference? I’m happy with way but I’m a big cod black ops player. Thanks!

Reply

ecadmin November 30, 2012 at 3:08 pm

Yes, you can! Please contact Customer Support to take care of that…

Reply

Arthur Wang November 25, 2012 at 5:17 pm

Ok so I ordered the Sector 5 first edition, but the rash guards for the first edition are not as good and the rash guards 2 so will you be sending the rash guards 2 for those with the fe edition that want it?
Thanks.

Reply

ecadmin November 29, 2012 at 4:27 pm

If you drop the folks a line over at Customer Support, they can help you with this one…

Reply

han November 25, 2012 at 11:44 pm

hi! i signed up and i got no email from you guys.. i wanted to get the Sector 5 First Edition.. what is the diff between the Sector 5 First Edition vs the standard edition?

Reply

ecadmin November 29, 2012 at 4:32 pm

We emailed you twice about ordering the Sector 5 on 11/13 and 11/15. It looks like you opened and clicked a link in the email from the 13th.

Reply

T-jay Johnson November 26, 2012 at 6:23 am

Baawww, haven’t received my FE yet and you come out with the black ops? Lol jelly right now of all who waited to see what next cool item you would come out with lol.

Reply

Nick Sainato November 26, 2012 at 7:30 am

Two questions. I placed an order for a silver case which I would like to switch to black.

1. Would I be able to switch this?
2. Would this take me out of line and put me to the back?

Thanks!

Reply

ecadmin November 29, 2012 at 4:34 pm

Nope, it wouldn’t take you out of line. You just need to contact Customer Support to make that happen. Thanks!

Reply

darryl November 26, 2012 at 8:54 am

i just ordered the gunmetal sector 5 friday and i jsut saw that you are releasing the black ops edition. i still want my gunmetal sectore 5 but i was wondering if i could get the gold Polymer RF bridge inserts thats included in the black ops edition in addition to or as a replacement part.

Reply

ecadmin November 29, 2012 at 4:35 pm

No, sorry, but we’re not able to customize the Sector 5 at this time. Please check back later when we release this case to the Design Studio.

Reply

Alex Bentley November 26, 2012 at 11:06 am

Hi,
I’m having the same peoblem of I received an email about my pre order and all I get is ‘awaiting moderator’. I signed-up for the pre-order A long time ago an I just need some advise.
Thanks

Reply

ecadmin November 29, 2012 at 4:37 pm

Unfortunately, it looks like you unsubscribed from our email service on 10/2/12 and that prevented us from being able to send you an invitation.

Reply

Alex Bentley November 29, 2012 at 4:39 pm

How could I have unsuscribed if never got an email to unsuscribed or anything! So what does this mean??
Thanks,
Alex

Reply

ecadmin November 29, 2012 at 4:55 pm

We sent you an email about saving 30% on ION 4 iPhone cases and you clicked the “unsubscribe” link at the bottom. According to the CAN-SPAM Act of 2003, once you tell our system that you don’t want to receive a marketing email from us, we have to cease sending them to you. That includes mailing you a notice that you are able to come and order something from us. If you order and we send you a receipt, that’s different.

Reply

Artylovesbmw November 28, 2012 at 3:31 am

I am looking to buying this case. All I read is Pre-orders closed and orders are being taken as of 11/19 but where is the buy button?

Reply

ecadmin November 29, 2012 at 4:44 pm

Please visit the Sector 5 product page and either click on the Sector 5 Standard Edition on the right or on the Sector 5 Black Ops banner below that.

Reply

Mark November 28, 2012 at 2:37 pm

Wow thats a sexy looking case.

Reply

Chuck November 29, 2012 at 5:18 am

If first waiting list reopened please advise.

Reply

ecadmin November 29, 2012 at 4:48 pm

No waiting list – just head over to the Sector 5 product page and order the one that you like!

Reply

Klaus Voelker December 2, 2012 at 3:00 am

Hello from Germany,
I’ve ordered my Sector 5 FE via one of your international retailer. Unfortunately there’s absolutely no information about the status available.
Can you give me some info’s?
Klaus Voelker

Reply

ecadmin December 5, 2012 at 12:24 pm

Sorry, we don’t have information about shipping ETA’s from our retailers. They could will be able to give you the best information.

Reply

james gardner December 30, 2012 at 1:00 pm

how could i get the sector 5 zip up pouch without the case for my iphone 5 ?

Reply

ecadmin January 21, 2013 at 3:47 pm
Bob Mills January 12, 2013 at 6:41 am

Now that I have had my Sector 5 case for awhile I am anxious to start seeing the new and many accessories you described earlier. Like back covers and new colored plastic corner frame pieces to change things up. Is this on the schedule, when should we start seeing these new optional accessories? BTW I have experienced no rash on my iPhone 5 from the case without the rash guards.

Reply

Luis Nunez March 10, 2013 at 7:01 pm

Can’t wait for this case!!!!

Reply

ecadmin March 11, 2013 at 1:50 pm

It’s been available for a few months now, Luis. Please see http://www.elementcase.com/Sector-5-iPhone-Case-a/302.htm

Reply

Previous post:

Next post: